DHgate is an online platform that I’ve come to love over the years and they ship to most countries.
If you’re living in the UK then I got some good news for you, DHgate does ship to the UK, However, as with any kind of international shipment, packages can get lost, delayed or stuck in customs.
Trust me when I say this, it’s a real pain dealing with lost shipments or packages being held back at customs.
Today I’m going to provide you with a complete answer to, “does DHgate ship to the UK” and I’ll even cover factors that determine the transit time, possible delays and what can be done if you’re not satisfied with the product.
Does DHgate Ship to the UK?
Well, to start things off, DHgate serves the international market and they DO offer service to UK based customers. In fact, they have set up offices in the UK to offer local support and according to the latest statistics, DHgate’s second largest market is the UK , right after the US.
To use DHgate in the UK, open www.dhgate.com on your computer or download the app from the App Store or Play Store.
The website/app will automatically select the country and currency based on your location, or you can tap on the location filter at the top of the screen and change the country and currency.
What Shipping Options are Available to DHgate UK Customers?
I was able to find out that UK customers can buy from DHgate and have their order shipped by air or by sea.
Air freight takes less time and would normally be in the country within a day or two. Sea freight on the other hand is long and can take up to 50 days to get delivered.
Here are some of the popular DHgate shipping options that I can confirm are available to UK based customers as of 2022.
|Shipping Couriers for UK Customers||Minimum Delivery Time (Days)||Maximum Delivery Time (Days)|
|China Post Air Mail||8||18|
|DHL – Abroad Delivery||3||25|
|UPS – Abroad Delivery||2||5|
|Hong Kong Post||9||21|
|Euro Business Parcel||1||5|
What Payment Methods are Available to DHgate UK Customers?
DHgate offers a wide range of payment options to customers in the UK. Here are some of the payment methods available as on 29 August 2022 specifically for UK based customers.
|Mode of Payment for UK Customers||Countries Available|
|American Express||All Countries|
|Union Pay||All Countries|
|Maestro Card||United Kingdom|
|Bank Transfer – Skrill||All Countries|
Refund Timelines for UK Orders on DHgate
If you have confirmation that either DHgate or the seller will process a refund then the refund should take a maximum of 15 business days to reflect in your account.
The time frame of the refund depends on the mode of payment selected and all refunds will go back to the original mode of payment unless the account has been frozen or the card has expired.
In this case you can submit a request to DHgate to change the refund account.
|Mode of Payment for UK Customers||Countries Available|
|Credit or Debit Payment||7-15 Business Days|
|Bank Transfer||7-10 Business Days|
What Factors Can Delay a DHgate Shipment to the UK?
There are a number of factors that can affect the delivery of an international DHgate shipment into the UK. These factors include
- Warehouse Clearance – International orders and shipments have to first be sent to the warehouse and from there they must be segregated and sent to different centers for local deliveries.
If there is no clearance for the order to enter the warehouse then it will lead to a delay in receiving the shipment and DHgate will have to first get clearance for the shipment to enter the warehouse before the package can be delivered.
- Delays in Transportation – Orders can get delayed especially when the weather is bad or in the event of a global pandemic where many flight services are grounded. In these cases, delivery timelines will get affected and it would take longer than normal for the shipment to arrive.
At times, if the shipment is going to be delayed indefinitely, DHgate will inform the buyer about the situation and provide them with two options; to wait or to cancel the order and get a refund.
- Issues while Clearing Customs – If the shipment has left the seller’s country and has arrived in the UK, in order to receive the package it must first go through customs.
This is a place where delays can occur depending on the nature of the shipment, whether all the documents are in check and if there is a sudden influx of packages (like during the holidays).
- Holidays or Peak Seasons – Another factor that can delay a DHgate shipment into the UK is the holiday schedule or if DHgate has a sale going on their website.
If the order is expected to be delivered on a holiday then the shipping company will have the shipment delivered on the next business day. Whereas, in the event of a DHgate sale, orders can get delayed depending on the number of orders a seller receives.
What To Do If You’re Not Satisfied with Your DHgate Order in the UK?
I found the website policy to be the same worldwide and buyers from the UK can either claim a replacement or a refund in case the item in the order is not up to the mark.
Here’s how you can handle a complaint with respect to your unsatisfactory DHgate UK order.
Request for an Exchange
As a buyer you’re entitled to request the seller for an exchange if the product is not of good quality or has been damaged.
You will need to drop a message to the seller and inform them of the issue and then wait for their response on what they can offer.
Most of the time, sellers will accept the dispute and would have a replacement sent across.
But in order for this to happen, the buyer needs to ship the damaged item back to the seller and once they receive the goods, then the replacement order will be shipped from their end.
Request for a Refund
If the shipment you have received is not as what was described on the product page and if you’re not willing to wait for a replacement, then you can request the seller to process a refund for the order.
Sometimes the seller will agree and you’d have to ship back the item directly to them in order for the refund to be processed.
However, in the event that the seller does not agree to the refund request, you can always raise a dispute on DHgate against the seller and have DHgate look into the matter and have the refund processed.
How to Track DHgate Orders in the UK?
There are two ways you can track your DHgate order in the UK. One is from within the DHgate website and the second method is by entering the tracking number on the courier’s official website.
Track your Order on DHgate
Once an order has been confirmed and shipped by the seller the tracking number and information will be updated in the My Orders page.
To access this page, login to your DHgate registered account and then click on the Profile name or Account Holders name from the top right hand corner of the page.
Then select My Orders from the list and locate the order you want to know the status of.
Click on the button labeled Track Items to see the item’s shipping status.
Track your DHgate Order on the Couriers Website
Another way you can track your DHgate order in the UK is by entering the tracking number on the shippers website to check the shipping status.
Here are a couple of pages you can check out to track your shipment depending on which carrier or courier you selected at the time of purchase.
- DHL Tracking Page UK
- UPS Tracking Page UK
- Hong Kong Post Tracking Page UK
- Singapore Post Tracking Page UK
- China Post Tracking Page UK
- FedEx Tracking Page UK
Does DHgate Ship to the UK : FAQ’s
How long does DHgate take to process and deliver orders in the UK?
The processing time of orders on DHgate depends on the sellers and it would take anywhere between 24-72 hours for an order to get processed and shipped.
The overall delivery time will depend on the mode of shipping and if there are any unforeseen delays, but on average it takes a week to get delivered by air and approximately a month or two by sea.
Is it safe to buy from DHgate in the UK?
In short, yes it is completely safe to buy from DHgate in the UK mainly because DHgate is a secure website, orders can be tracked and DHgate will help resolve issues with an order and since sellers are only paid once the buyer is happy with the purchase, refunds are possible in the event of a dispute.
How to buy from DHgate in the UK without getting scammed?
You can protect yourself when shopping on DHgate by creating a registered account on the DHgate official website, check seller stores to see what they have available, Go through the seller’s reviews and feedback to see whether or not they are genuine and check the satisfaction rating and how long the seller has been in business on Dhgate.
How do I use a coupon on a DHgate UK order?
In order to use a coupon on your DHgate order, you must first select the coupon from the product page or from the checkout page.
Click on the coupon drop down just above the price of the product to view the available store and DHgate coupons.
Tap on the coupon you wish to use and ensure that the basic criteria is met. Then complete the transaction with the new discounted price.
You can also enter a coupon code that you have into the Use Promo Code field and get a discount applied on your order.